Policies and support

Last updated: 14 October 2026

How Pellavo works, your rights and how to get help. Pellavo is adults-only: all trainers and participants must be 18 or over.

• Terms of service
• Trainer terms
• Trainer checks
• Privacy policy
• Cookies and similar technologies
• Cancellations and refunds
• Community safety
• Complaints and disputes
• Contact and support

External terms and help

These pages are maintained by their respective providers:

• Apple standard app licence (EULA)
• Manage or cancel an Apple subscription
• Request an Apple purchase refund
• Stripe Connected Account Agreement
• Stripe privacy notice
• Information Commissioner’s Office complaints