Community safety
Pellavo is built around trust between clients and trainers. This policy applies to profiles, posts, messages, reviews, bookings, and reports.
Not allowed
- Harassment, threats, stalking, bullying, discrimination, or intimidation.
- Sexually explicit, hateful, violent, unlawful, or seriously misleading content.
- Impersonation, scams, fake reviews, payment fraud, or misuse of personal data.
- False claims about qualifications, health outcomes, safety, or professional status.
Reporting and blocking
Where available in the app, use the report tool to flag a profile, post, message, booking, or safety concern. Use blocking to limit contact with another user. You can also contact support@pellavo.com.
Moderation
We may review relevant profiles, content, messages, bookings, reports, and activity logs. We may remove content, warn users, restrict messaging or discovery, cancel bookings, pause payouts, suspend accounts, or remove users from Pellavo where needed for safety, legal compliance, fraud prevention, or service quality.
Emergencies
For concerns about activity on Pellavo, contact support.