Privacy policy
Pellavo Ltd is the controller of personal data described in this policy. Pellavo Ltd is a company registered in England and Wales (company no. 17351940). Registered office: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, United Kingdom, L1 0AH.
This policy explains how Pellavo handles personal data when you use the Pellavo app, website, and related services. Pellavo helps clients discover trainers, view content, book sessions, message trainers, and manage bookings.
For privacy questions or requests, contact privacy@pellavo.com.
Data we may collect
- Account details such as your name, email address, role, profile photo, and sign-in provider.
- Profile and preference details such as interests, training goals, saved search areas, and trainer information.
- Booking, session, cancellation, review, message, support, and notification details.
- Content you choose to upload, including posts, photos, reviews, and reports.
- Location information when you grant location permission or enter a search area manually.
- Device, security, and service-usage information needed to keep the app reliable and secure.
Pellavo is intended for adults. Do not enter medical records, diagnoses, treatment history, or similar clinical information into general profile, message, or booking fields.
How we use data
- To create and secure accounts.
- To show relevant trainers, content, availability, and booking options.
- To process bookings, payments, refunds, cancellations, and trainer payouts.
- To send service messages, reminders, notifications, and support responses.
- To moderate content, investigate reports, prevent fraud, and protect users.
- To understand performance and improve the app and website where permitted.
- To comply with legal, tax, accounting, and dispute-handling obligations.
Sharing and service providers
We may share relevant information with providers that help operate Pellavo, such as hosting, authentication, email, push-notification, analytics, customer-support, and payment providers. Payment processing may be provided by Stripe or another payment provider; Pellavo does not need to store your full card number.
We may also share information where needed for safety, fraud prevention, legal obligations, professional advice, or a dispute. We do not sell personal data.
Location
You can use a saved default search area or choose to use your current device location for a particular search. You can deny location permission and use manual search instead. Location is used to support discovery and is not intended to be publicly displayed as your precise location.
Retention and deletion
We keep data only for as long as needed for the purposes described here, including account operation, bookings, safety, fraud prevention, disputes, tax, and legal records. Some booking, payment, support, and moderation records may need to be retained after account deletion.
You can request account and personal-data deletion through the app where available, or by emailing privacy@pellavo.com. We may need to verify your identity before completing a request.
Your choices
You can manage profile information, notification permissions, location permissions, saved search areas, and account access through the app or your device settings. You can withdraw optional permissions, although this may limit related features.
Updates
We may update this policy as Pellavo changes. The latest version will be published on this page with a new update date.